Process Management

How to Run a Successful Small Law Firm: White Paper

Wondering how to successfully manage a small law firm and serve your clients at the same time? Examining small law firm management from the intersection…

Thomson Reuters Institute March 05, 2018

5 Questions for Tonya Custis: Can Artificial Intelligence Calm Lawyers’ Fear?

Tonya Custis is a Research Director at Thomson Reuters where she leads a team of scientists performing applied research in Artificial Intelligence (AI) technologies. Recently,…

Monica Bay February 08, 2018

Forum Magazine: Building a Better Law Firm — People, Process & Technology

The technological innovations that enable law firms to improve their efficiency and lower costs to clients can't be taken in a vacuum. Too often, firms…

Forum Magazine January 16, 2018

“Making Life Easier for the Client”: Mastering the Changing GC/Law Firm Relationship

PITTSBURGH — The old adage about showing a person how to fish may have deep reverberations in the legal industry today as law firms realize their…

Gregg Wirth January 09, 2018

Resolutions for 2018: A Short List for Legal Practitioners from the Legal Executive Institute

Resolutions are, by and large, promises to ourselves that we don’t intend to keep. At least that’s the common joke around the annual practice of…

Bill Josten January 04, 2018

Decisions, Decisions, Decisions — Constructing an Application Portfolio

All organizations, whether they realize it or not, possess an “Application Portfolio”. That is, the set of applications used to conduct the business of the…

Kenneth Jones September 12, 2017

Will a Lean Six Sigma Diet Save Big Law?

There's a growing list of consulting firms and organizations marketing themselves as Lean Six Sigma (LSS) shops aimed at improving legal business operations, such as…

Sean La Roque-Doherty April 07, 2016