Process Management

Using the RAE Framework to Build the “Better Basics” that Clients Actually Want

"Practice Innovations" is a quarterly, online newsletter that examines best practices and innovations in law firm information and knowledge management. In this installment, the author…

Sam Davenport January 24, 2019

Ones to Watch: Wendy Butler Curtis, Chief Innovation Officer, and Kate Orr, Senior Innovation Counsel, for Orrick

In a new blog series, “Ones to Watch”, David Curle, Director of the Technology and Innovation Platform for Thomson Reuters Legal Executive Institute, explores where…

David Curle December 06, 2018

Taking Control of Workflow: Resolver In-House Team Develops New App to Handle Matter Requests

Like many solo legal officers in-house, Peter Nguyen is inundated with requests to review agreements and oversee work coming from the team he works with…

Jennifer Brown November 27, 2018

2018 Emerging Legal Technology Forum: Law Firms May Be Wary of the Cloud Now, but That Will Change

TORONTO, Ont. — Why have law firms resisted the move to cloud technology and what are the benefits they're missing out on? Recently, a panel…

Sameena Kluck October 18, 2018

The 17th Annual Law Firm COO & CFO Forum Preview: How the Clients’ Voice is Driving Change

“Nothing is so powerful to the human mind as a great and sudden change.” —    Victor Frankenstein Thus, in melancholic tone, muses Victor Frankenstein, the…

Thomson Reuters Institute October 16, 2018

Building the Pricing Machine (Part 2): Learning from Experience — A Primer on Pricing Program Development

This is the second installment in a series of blog posts in our on-going webinar series, Building the Pricing Machine, which aims to provide valuable insight…

Bree Johnson October 15, 2018

Law Firms Looking to Chief Strategy Officer Role to Engage Clients, Boost Business

Law firms are increasingly looking at a traditionally non-legal role — that of the chief strategy officer (CSO) — to help them better engage clients,…

Thomson Reuters Institute September 12, 2018

ILTACON 2018: Emerging Roles in Legal Technology (Part 1)

WASHINGTON, D.C. — While the dominant themes of the International Legal Technology Association’s (ILTA)'s recent 2018 conference (ILTACON) might have seemed like blockchain, artificial intelligence,…

Sameena Kluck September 06, 2018

Trends in Law Firm Leadership: Leading Practice Groups in a Time of Great Change

As the legal industry continues to see increasing change and uncertainty, law firm and practice group leaders need to develop the skills, communication tools, and…

Thomson Reuters Institute August 22, 2018

General Counsel Q&A: Law Firms Need to “Think and Act Like Entrepreneurs,” Says Mark A. Smolik of DHL Supply Chain Americas

Mark A. Smolik, Chief Legal & Compliance Officer of DHL Supply Chain Americas, recently spoke with Thomson Reuters’ Practical Law The Journal: Transactions & Business…

Thomson Reuters Institute July 03, 2018

Building a Better Lawyer: Workshops at LegalRnD

EAST LANSING, Mich. — This spring LegalRnD – The Center for Legal Services Innovation at Michigan State University College of Law held two workshops focusing on the intersection of…

David Curle June 27, 2018

Your Firm’s on the Verge of Being Fired, What Are You Going to Do About It?

In December, we released a report examining corporate clients’ attitudes towards their outside counsel. The report examined why law firms get fired, how clients fire them,…

Bill Josten April 19, 2018