Process Management

The Lessons of Atrium: Innovation is Messy as Borders Blur Between Law Firms & Tech Companies

The overlap between software companies and law firms may be spreading, but not without casualties. The latest may be the many lawyers that had until…

Peter Colin January 16, 2020

Intersect 2020: Lessons from a Law Firm Pricing Master Class

MIAMI — Last week I was fortunate enough to attend the 6th annual meeting of the True Value Partnering Institute, which kicked off with an…

Bill Josten January 13, 2020

General Counsel Q&A: Legal Departments Should Be Proactive, Not Reactive, says Phyllis Wallitt of Priceline.com LLC

Phyllis Wallitt, Senior Vice President & General Counsel of Priceline.com LLC, recently spoke with Thomson Reuters’ Practical Law The Journal: Transactions & Business (PLJ) about…

Thomson Reuters Institute January 08, 2020

Downfall of the “Up-Market” Strategy

“I am sorry, but your services are focused on very standardized low-value work, and our strategy is to move up-market.” As a legal tech salesman,…

Anders Spile December 18, 2019

Law Firms Feeling Headaches from Outside Counsel Guidelines, Struggling to Comply, Report Says

For law firms and their clients, Outside Counsel Guidelines (OCGs) are simply a fact of life. More than 80% of corporations reported they use some…

Bill Josten December 17, 2019

Securing Your Practice’s Future: Your Future Depends on Developing New Business

Every law firm is unique, but many of them share the same struggles, such as how to bring on new clients or develop new business…

Mark Haddad December 16, 2019

At the Intersection of Process Improvement & Project Management

This article was co-authored by Frederick J. Esposito, Jr, MBA, CLM, and Catherine Alman MacDonagh, JD “Without change there is no innovation, creativity, or incentive…

Thomson Reuters Institute December 12, 2019

New Podcast: Being More Focused Can Help Your Firm Be More Profitable, Data Says

NEW YORK — At the recent COO/CFO Forum, we had the chance to sit down with Dr. Evan Parker, founder of Parker Analytics, and a…

Bill Josten December 10, 2019

Practice Group Dynamics: Creating Group Cohesion and Success with “Real” Goals and Effective Business Plans

We continue our new column, "Practice Group Dynamics" by Susan Lambreth, who has 25 years experience as a consultant to the legal profession, especially in…

Susan Raridon Lambreth December 05, 2019

Harnessing Collective Knowledge: An Interview with Schulte Roth’s KM Special Counsel Patrick Dundas (Part 2)

Knowledge management and the professionals who make it work are becoming a vital component for the success and sustainability of many law firms. Patrick Dundas,…

David Curle December 04, 2019

Understanding the Buyer’s Role in Legal Procurement

Over the past several years there has been a significant change in the kind of Request for Proposals (RFPs) that law firms are receiving for…

Nancey Watson December 04, 2019

Our Brave New World: Making Sense of the New Legal Landscape’s Shapeshifters

The legal landscape has never been more confusing. With new entrants into the industry, law firm forays into non-traditional ventures, and the proliferation of new…

Daniel Reed December 02, 2019