Client Relations

Pricing – Aligning Client and Firm Interests

It’s no surprise that pricing discussions with clients can be difficult. However, when a firm can align its interests with clients' interests, a true partnership…

Kimberly Johnson August 19, 2015

Profitability Analysis: GPS for a Revised Service Model

More and more law firms are adopting meaningful profitability analysis tools to measure their financial performance. This is a noteworthy and positive development. The development…

Ralph Baxter August 18, 2015

Change for Change’s Sake

A lot has been written about the recently released Law Firms in Transition survey from Altman Weil. If you haven’t given it a look yet,…

Bill Josten August 14, 2015

Embracing the Client Experience

Go to a Disney theme park and you will understand the client experience. Disney immerses you in all that is Disney. From the moment you…

Ken Grady August 12, 2015

Mid-Size Firms Remain Optimistic Despite Challenges, New Report Shows

No firm has come out unscathed in the new legal climate and this could not be truer for the mid-size market. Charged with going against…

Jennifer Roberts August 11, 2015

Legal Disruption? Uhm, It’s Complicated

A few months back, while I was still at Stanford (I’m now at Harvard Law’s CLP), I explored the nature of disruption in Big Law.…

Ron A. Dolin August 09, 2015

Peer Monitor Economic Index Holds Steady for Second Consecutive Quarter

EAGAN, Minn.—The Peer Monitor Economic Index (PMI), which measures the relative health of the legal marketplace, was unchanged for the second consecutive quarter, holding steady…

Peer Monitor August 06, 2015

The Law Firm of the Future, Part 1 — What is Needed?

What should the law firm of the future look like? With all the change underway, all the unmet needs of the market, and all the…

Ralph Baxter August 05, 2015

Tea Reading or Testing—What’s the Best Way to Hire?

Amidst the head-spinning change and the increased competition that all law firms face today, there is an increased emphasis on—some say a frenzy to—hire the…

Dr. Larry Richard July 29, 2015

Solving the Profitability Problem

While overall demand for legal services is increasing, the share of corporate legal department spend going to large law firms is declining. The recent Great…

Legal Managed Services July 16, 2015

Should Lawyers be Project Managers?

More than four years ago, my colleague Carla Landry published a blog entitled “Is it Possible to Turn Lawyers into Project Managers? Or will they…

Susan Raridon Lambreth July 15, 2015

Mistakes to Avoid as a New Firm Leader

New firm leaders tell me that they are operating in a bewildering and different environment in which little is certain, the tempo is quicker and…

Patrick J. McKenna May 27, 2015