Client Relations

Canadian Perspective: Billable Hour Morphing into Alternative Fee Arrangements

It may not be in its final hour, but more and more lawyers are conceding the billable hour is being put in its “proper place”…

Jennifer Brown April 01, 2015

Three Basic Questions: A Roadmap to Client Satisfaction

Achieving client satisfaction requires more than doing excellent legal work and reaching a satisfactory outcome. It requires the lawyer to deliver service in a way…

Ralph Baxter March 31, 2015

Video: Firms Need to Train Lawyers in Business Development & Marketing, Says Goodwin Procter’s Febeo

LEI Chairman Ralph Baxter speaks with Karen Febeo, Managing Director in Professional Development & Training at Goodwin Procter LLP, about business development training for lawyers.…

Karen Febeo March 03, 2015

Beyond People, Value & Clients: Elements for a Successful Law Firm

All who knew him were saddened when Don Robinson, a legendary New York lawyer and law firm leader, passed away last June at the age…

Ralph Baxter January 20, 2015

Q&A Interview: Don’t Focus on Metrics! Strategy Should Come First, Says IU Law’s Henderson

William D. Henderson, Director of the Center on the Global Profession and law professor at Indiana University School of Law, participated in a recent Legal…

William D. Henderson December 19, 2014

Creating Clients from Scratch

My favorite moniker for today’s changing legal environment was coined by my colleague David Curle when he dubbed it "The Betty Crocker Era in Legal…

Bill Josten December 17, 2014

Einstein’s Theory of Business Development

The connection between energy and matter is a fascinating subject to explore. While it generally sounds like the stuff of science fiction, I have uncovered…

Thomson Reuters Institute May 06, 2014