Client Relations

Q&A Interview: Communication, Understanding and Cost Effectiveness Best Ways for Law Firms to Impress Us, Says Tiffany GC Harlan

Leigh M. Harlan, Senior Vice President, Secretary and General Counsel of Tiffany & Co., recently sat down with Thomson Reuters’ Practical Law to discuss measuring…

Practical Law November 16, 2015

Navigating the Complex World of Conflicts

Every lawyer within a firm owes a duty of loyalty and confidentiality to each of his clients, regardless of the size or nature of the…

Practical Law November 11, 2015

Vive La Evolution! — Or How the World of Legal Practice Will Never Be the Same Again, From Canada and Around the World

In an age none of us witnessed but all of us learnt a great deal about, explorers fared the oceans to find what they called…

November 09, 2015

Law Firm Leaders Forum 2015: What Do Clients Want? Sensitivity, Common Sense & No Surprises

NEW YORK -- One of the most important panels of the recent Legal Executive Institute Law Firm Leaders Forum gave those titular entities everything they…

Gregg Wirth October 26, 2015

The 20th Annual Law Firm Leaders Forum: A Fitting Anniversary Edition

NEW YORK ­— The 20th annual meeting of our Law Firm Leaders Forum was truly outstanding. Conducted with record attendance in New York last Thursday…

Ralph Baxter October 13, 2015

Law Firm Leaders Forum 2015: Clients, Collaboration & Living in a VUCA World

NEW YORK — Collaboration isn’t just the latest buzzword being thrown around by legal consultants and academics — it’s becoming an absolute necessity to clients…

Gregg Wirth October 09, 2015

Discounting the Way to Profit

As clients continue to ramp up their pressure on law firms to provide greater predictability in their pricing and cost effectiveness in their services, many…

Bill Josten September 11, 2015

The Value in Developing a Leadership Brand

When scanning the legal media, reading interviews on emerging issues, or seeing who gets asked to speak at various legal conferences and events, you should…

Patrick J. McKenna September 03, 2015

More from ILTACON 2015: “Watson, I Need You!” Augmented Intelligence for Law Firms

LAS VEGAS—If you were to imagine the researching aspect of a law firm of the future, what would that look like? Kyla Moran from the…

Joseph Raczynski September 03, 2015

FORUM MAGAZINE EXCLUSIVE: Keeping a Firm Client-Focused During Changing Times

Forum spoke with Jami Wintz McKeon, chair of Morgan, Lewis & Bockius, about what clients want, breaking the glass ceiling and keeping focused while moving…

Thomson Reuters Institute September 03, 2015

FORUM MAGAZINE EXCLUSIVE: Looking at Legal Expertise from Both Sides of the Table

Forum spoke with Gregory B. Jordan, general counsel of PNC Financial Services Group, and former global managing partner of Reed Smith LLP, about evolving client…

Gregory Jordan August 25, 2015

Knowing What You Don’t Know

I'm often asked what the biggest difference is between in-house and outside counsel from the practicing attorney's point of view. In honesty, I don't have…

Tanya Avila August 19, 2015