Client Relations

Using the Coaching Mindset to Drive Growth: Betsy Miller & Tory Nugent of Cohen Milstein (Part 1)

When Betsy Miller and Tory Nugent were appointed co-chairs of the Public Client practice at Cohen Milstein in 2017, their approach to cultivating talent and…

Legal Executive Institute January 07, 2020

CURIOUS MINDS: “Success Is Bringing People Along” — A Conversation with Jason Barnwell, Assistant GC at Microsoft

We continue our monthly column, “Curious Minds”, created by Rose Ors to tap into the minds of legal innovators, disrupters, and out-of-the-box thinkers to learn…

Rose D. Ors January 06, 2020

2020 Report on the State of the Legal Market: From Incremental Change to Revolutionary Innovation

Ever heard of the “Fosbury Flop”? Whether you have or not, if you’ve watched the sport of high jumping anytime in the past 50 years…

Bill Josten January 06, 2020

U.S. Casino Group’s Updates to Anti-Money Laundering Guide Include Mobile Gaming, Sports & Marijuana

A U.S. casino industry group this month updated its guidance on anti-money laundering (AML) obligations to take account of developments that include the expansion of…

Brett Wolf January 02, 2020

Biometrics, e-Identification Use Grows for Customer Onboarding, Security & Antifraud Measures

The use of biometrics and e-identification is growing as financial services firms see the benefits of these technologies for client onboarding, security, and anti-fraud measures.…

Rachel Wolcott December 23, 2019

Luminating Latina Lawyers: Judge Lourdes Ventura’s Inspirational Journey to New York State Supreme Court Judge

For Judge Lourdes Ventura, who was recently elected to the New York Supreme Court’s 11th Judicial District after presiding in the New York City Civil…

Next Gen Leadership: Advancing Lawyers of Color December 19, 2019

Downfall of the “Up-Market” Strategy

“I am sorry, but your services are focused on very standardized low-value work, and our strategy is to move up-market.” As a legal tech salesman,…

Anders Spile December 18, 2019

Law Firms Feeling Headaches from Outside Counsel Guidelines, Struggling to Comply, Report Says

For law firms and their clients, Outside Counsel Guidelines (OCGs) are simply a fact of life. More than 80% of corporations reported they use some…

Bill Josten December 17, 2019

New Podcast: Black BigLaw Pipeline — How One Group of Black Attorneys are Advancing Diversity

Law firms are hiring more people of color but are less successful at retaining them, according to the recent Vault Diversity Survey. More than 22%…

Next Gen Leadership: Advancing Lawyers of Color December 16, 2019

Securing Your Practice’s Future: Your Future Depends on Developing New Business

Every law firm is unique, but many of them share the same struggles, such as how to bring on new clients or develop new business…

Mark Haddad December 16, 2019

At the Intersection of Process Improvement & Project Management

This article was co-authored by Frederick J. Esposito, Jr, MBA, CLM, and Catherine Alman MacDonagh, JD “Without change there is no innovation, creativity, or incentive…

Legal Executive Institute December 12, 2019

Embedding a Well-Being Culture in Law Firms: Reframe Asking for Help as a Strength Rather Than Weakness

NEW YORK — How can law firms best embed attorney well-being into the culture of their firms? At a recent fireside chat sponsored by Thomson…

Dawn Zapata December 11, 2019