Client Relations

Current uses & next-gen opportunities of standards within the legal industry

In comparison to other software verticals which tend to be dominated by major players like Microsoft, Salesforce, Oracle and others, legal technology is a fairly…

Kenneth Jones January 28, 2021

The Delta Model evolves its lawyer skill assessment further with Design Your Delta

The Delta Model, a 21st century, research-backed competency model for lawyers that provides a framework for outlining what skills and competencies are most valued by…

Natalie Runyon January 27, 2021

Rethinking “partners” for law firms: Creating an ecosystem for client value

Whether your law firm has an established presence within the legal industry or is just getting started, competing in a crowded marketplace requires more time,…

Edwin Smith January 26, 2021

Clients turned to trusted law firms last year, shows Acritas’ 2021 Global Elite Brand Index

The global pandemic that continues to disrupt worldwide business and the legal industry brought into sharp focus the importance for clients to be able to…

Thomson Reuters Institute January 26, 2021

CURIOUS MINDS: We want to provide clients with the opportunity to test-drive emerging technologies, says Shruti Ajitsaria, head of Allen & Overy’s Fuse

We continue our monthly column, Curious Minds, created by Rose Ors to tap into the minds of legal innovators, disrupters, and out-of-the-box thinkers to learn…

Rose D. Ors January 20, 2021

Webinar: New PPP loan legislation carries tax & compensation considerations

The recently enacted fourth round of COVID-19-related legislative relief that was signed into law on December 27, 2020 looked to re-open and expand this critical…

Thomson Reuters Institute January 14, 2021

How allyship paves the way for overcoming women’s self-censorship

The successful road that took Kamala Harris to the title of Vice President of the United States has demonstrated that women from all backgrounds —…

Rangita de Silva de Alwis January 13, 2021

UPFRONT & PERSONAL: “Our purpose is what makes me so proud of being part of EY,” says Ron Hauben, Vice Chair & GC at EY

We continue our regular feature, Upfront & Personal, a column created by Rose Ors that brings “the person behind the title” to the forefront in interviews with some…

Rose D. Ors January 06, 2021

Virtual client interviews: An effective way to engage clients & grow business (even during a pandemic)

Corporate clients commonly say that the lawyers in their outside law firms “need to understand my business.” But what does this mean? Having facilitated scores…

The Thomson Reuters Institute December 28, 2020

COO & CFO Forum: What do clients want? Law firms pivot and adapt throughout the pandemic, panel says

There’s no doubt that the COVID-19 pandemic has changed the way businesses serve their clients, likely forevermore. Businesses have rapidly moved purchasing options online, or…

Sameena Kluck December 15, 2020

How to calculate the success of your client relationships now to work smarter in 2021

Improving the client experience is perennially top-of-mind for most law firms — and as we head into 2021, it’s more important than ever. Throughout the…

Jen Dezso December 07, 2020

European law firms can seize opportunity, if they’re ready to adapt, says new report

Before the pandemic rolled across Europe and the rest of the world, law firms there had been planning to address just one major challenge: What…

The Thomson Reuters Institute November 27, 2020