Client Relations

Amid the pandemic, Big Law gains back some ground, according to Q3 PMI

The large law firm market recovered some ground in the third quarter amid cross-currents of low demand, high rates, and reduced expenses. These competing and…

Thomson Reuters Institute November 09, 2020

Indomitable Growth

The majority of law firms have targeted programs to help them create strong, long-lasting client relationships. But do these programs match up with what the…

Legal Executive Institute November 05, 2020

The more things change… the state of US small law firms in 2020

Small law firms are agile, adaptable, resilient, and yet, hesitant to change. Or so it would appear from the results of the 2020 Report on…

Mark Haddad November 04, 2020

How to get more than your fair share of client spending

All successful law firms have one thing in common: The client base acts as the beating heart and the driving force for change. And the…

Genna Stainforth November 02, 2020

COO & CFO Forum: The legal industry is learning to do hard things

The COVID-19 pandemic and economic crisis that ensued has dramatically altered how law firms have done business over the past eight months, and law firms…

Gregg Wirth October 29, 2020

Meeting a lawyer’s need for psychological security: Why safety is more important now than ever

Almost everyone has heard of Abraham Maslow’s Need Hierarchy. It is a universal system of human striving, depicted as a pyramid with basic needs leading…

James Bailey October 28, 2020

CURIOUS MINDS: Law firms need to adopt a 21st century mindset, says Salesforces’ Wei Chen

We continue our monthly column, “Curious Minds”, created by Rose Ors to tap into the minds of legal innovators, disrupters, and out-of-the-box thinkers to learn…

Rose D. Ors October 27, 2020

Algorithmophobia: Overcoming your fear of algorithms and AI

This surprisingly exhaustive catalogue of phobias does not include a fear of algorithms or fear of artificial intelligence. The closest on the list may be…

Dr. Zev J. Eigen October 22, 2020

Successful law firms protect productivity with savvy and strong teams, according to the 2020 Dynamic Law Firms Report

What drives a successful law firm? Often, the answer involves learning from the success of other law firms. Lawyers are steeped in a culture that…

Thomson Reuters Institute October 22, 2020

Action & accountability: The keys to reputational success in 2020 and beyond

Recent social and political protests have dramatically shifted the reputation landscape in 2020, requiring firms to rethink leadership and competitive market strategies. The combination of…

Nicky McHugh October 15, 2020

New Acritas report shows how the pandemic has changed the future of legal work

The COVID-19 pandemic, the ensuing lockdowns and economic crisis have given many people a chance to reflect on their lives. Further, the dramatic switch to…

Acritas October 12, 2020

A Millennial lawyer’s perspective on how Millennial lawyers like to work

It is not uncommon to hear generational criticisms and stereotypes. However, Dean Andrew Perlman, Professor of Law and Dean of Suffolk University Law School, believes,…

Nicole Siino October 08, 2020