Transactional practices are becoming increasingly important sources of growth for large law firms, helping to offset persistent weakness in litigation, according to a new report…
As we’ve observed on this blog, the anticipated “paradigm shift” in legal service is proceeding much slower than most observers expected. It is proceeding and…
Adjust. Adapt. Repeat. This has been the mantra of many corporate staffing models that scale talent to meet industry innovations and technological advancements. Why should…
I recently had the opportunity to attend the Legal Marketing Association’s Annual Conference in San Diego. Like so many of these events, the content as…
Achieving client satisfaction requires more than doing excellent legal work and reaching a satisfactory outcome. It requires the lawyer to deliver service in a way…
In my previous blog post, I discussed the basic levers of profitability, which are commonly referred to as RULES—Rates, Utilization, Leverage, Expenses and Speed. I…
Law firms of all sizes are constantly trying to fine-tune the basic levers of profitability, which are commonly referred to as RULES: Rates Utilization (high…