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The Legal Industry Generation Gap

LAS VEGAS—The legal services industry has an age problem. That general impression, more than any specific technology trends or exciting new products, is my primary takeaway from last week’s ILTACON in Las Vegas, the annual meeting of the International Legal…
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Looking at Firm Culture Through a Generational Lens

Culture is a hotter topic than ever, especially for business organizations. It should be an important concern—and what we see is not all good news. According to a Deloitte study across many industries, only 12% of employees think their organization…
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Law Firm Profitability Analysis: Making It Work

As I wrote last week, law firms are increasingly adopting profitability measures, a positive development for the firms, their people, and their clients. In this post I will address five issues that are critical to making the most of profitability…
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The Rise of In-House Pro Bono

For many years, formal pro bono programs were the bailiwick of attorneys in private practice. In-house counsel volunteered on their own, but not until the 1980s and 1990s did legal departments launch formal pro bono programs. Even then, there were…
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The A-List: Measuring More Than Money

The American Lawyer magazine announced its annual “A-List” this week, recognizing 20 American law firms which it calls the “new elite.” It is interesting to see which firms make the list each year and how they rank. What really makes…