Indomitable Growth Comparing Client Relationship Success Against a Best Practice Model

Event Details

Nov 17, 2020

11:00AM-12:00PM ET

Remote

Complimentary (Law Firm Attendees)

The majority of law firms have targeted programs to help them create strong, long-lasting client relationships. But do these programs match up with what the client wants, are firms tracking the right metrics to ensure success, and what aspects of a client program have the most impact? Buyers compare the experience they have with a given firm against the experience they have with other professional service provider or company with which they interact in their everyday lives. Creating the right client-centric approach is critical to keeping—and growing—client relationships. With clients turning to their trusted firms to help them navigate the pandemic, all premium law firms are competing for growth within the same list of blue-chip clients.

This webinar offers guidance from Acritas’ latest research into how your client programs can leapfrog all others to drive true differentiation in the market. Glean crucial insights surrounding the entire client experience, from client development strategies and key client programs to client listening and service standards or influencing buyers. Through the lens of their own experiences, our panel of in-house counsel will share what works for them and where they see their law firms needing to step up in order to stand out from the competition. Participants will discover how adapting to shifting preferences resulting in the COVID-19 era can ensure lasting, positive impact on both the client’s experience and the firm’s bottom line.

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Why You Should Attend

  • This webinar offers candid insights from in-house counsel on law firm-client relationships in the shadow of COVID-19
  • Attendees will gain exclusive access to new, unparalleled, global research courtesy of Acritas

    Who Should Attend

  • Law firm managing partners
  • Client partners
  • Marketing and client executives
  • Client account managers
  • Event Co-Chairs

    Jen Dezso

    Vice President, Acritas US Inc.

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    Dan Haley

    General Counsel & Corporate Secretary, Sprinklr

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    Genna Stainforth

    Client Relations Manager at Thomson Reuters Acritas

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    Event Details

    Tuesday, Nov 17

    10:00 AM ET
    Indomitable Growth: Comparing Client Success Against a Best Practice Model

    This webinar offers guidance from Acritas’ latest research into how your client programs can leapfrog all others to drive true differentiation in the market. Glean crucial insights surrounding the entire client experience, from client development strategies and key client programs to client listening and service standards or influencing buyers. Through the lens of their own experiences, our panel of in-house counsel will share what works for them and where they see their law firms needing to step up in order to stand out from the competition. Participants will discover how adapting to shifting preferences resulting in the COVID-19 era can ensure lasting, positive impact on both the client’s experience and the firm’s bottom line.

    Panelists:
    Jen Dezso, Director, Client Relations, Thomson Reuters
    Dan Haley, General Counsel, Sprinklr
    Genna Stainforth, Client Relations Manager, Thomson Reuters

    11:00 AM ET
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