Lessons learned in 2020: A video recap from the COO & CFO Forum  

Topics: COO/CFO Forum, Efficiency, Global Market, Law Firms, Leadership, Legal Innovation, Midsize Law Firms Blog Posts, Thomson Reuters, Videos

COO & CFO Forum

Most legal industry pundits agree that 2020 has been a year that has not so much created new trends in the legal market, but rather, has catalyzed many of the trends and changes that have been gradually underway for a number of years.

Recently, Gretta Rusanow, head of advisory services for Citi Private Bank’s Law Firm Group, provided an excellent recap of her top 10 lessons learned from this catalyzation at Thomson Reuters’ 19th Annual Law Firm COO & CFO Forum, held virtually.

In a presentation at the Forum, The State of the U.S. Legal Market, with James Jones, Senior Fellow at the Center for the Study of the Legal Profession at Georgetown University Law Center, Rusanow and Jones discussed how law firms were adapting to work amid the pandemic and what the longer term impacts of that could be.



In this new video, Rusanow dives deeper into those changes that have bubbled under the surface for years, but have now been thrust into the forefront. From the sudden changes to remote working, to the greater emphasis on client focus and clear communication, to the opportunity to place a sharper focus on innovation and technology implementation, Rusanow’s comments offer a valuable perspective on what law firms have been experiencing and how law firm leaders have responded.