Director of Client Relations & Innovation at Goulston & Storrs PC
As Director of Client Relations & Innovation, Kelly spends her time on initiatives at the intersection of client service, revenue generation and innovation, supported by process improvement, project management, and technology. Kelly uses a solutions-oriented approach to client service, providing the kind of data-driven analysis that uncovers the best approaches to supporting clients and their businesses. She advances the development and evolution of the firm’s client service program and provides leadership, guidance and tactical support for business plans for practices, teams and individuals from conception through implementation.
Over the span of her career, Kelly has served the professional services industry in all aspects of marketing, business development, technology, and administrative operations.
Kelly holds a Master of Professional Studies in Law Firm Management from the George Washington University and is a Legal Lean Sigma Green Belt and Legal Sales and Service Organization Certified Master Coach.