Vice President, Acritas US Inc.
Jen is the Vice President of Acritas US and is charged with taking the lead in driving forward our business in the Americas as part of our global client services team.
Acritas’ data-driven approach identifies exactly how clients think about their law firm relationships and pinpoints the best opportunities to build more loyal—and profitable—clients. Jen draws on this research and her 15 years of experience to develop high-impact client feedback programs, train professionals in client acquisition and growth, and deliver strategic consulting to organizations looking to improve performance and develop more business.
In addition, Jen is a frequent presenter and author on market trends, how to identify and create opportunities in the market, and tactics to implement organizational best practices in client relationship development.