Vice President, Acritas US Inc.
Jen is the Vice President of Acritas US and leads the Americas arm of Acritas’ global client services team.
For the past 16 years, Jen has used a data-driven approach to identify exactly how clients think about their law firm relationships and pinpoint the best opportunities to build more loyal—and profitable—clients. Jen draws on Acritas’ research and her deep experience in the legal industry to help law firms grow by: developing high-impact client feedback programs, training professionals in client acquisition and growth, and delivering strategic consulting to organizations looking to improve performance and develop more business.
In addition, Jen is a frequent presenter and author on market trends, how to identify and create opportunities in the market, and implementing organizational best practices in client relationship development.