The Thomson Reuters Institute’s Law Firm COO & CFO Forum is the premier gathering of eponymous title holders, executive brethren, and esteemed industry partners for three days of peer-driven conversation on the business of law. Each year, our content offers concise, pithy, and compelling insights for law firm leaders at both large and small organizations. The following presentation occurred during Day Two of our annual meeting.
The COVID-19 pandemic has inspired firms to rethink their client service model in any number of creative ways, including enhanced client service or practice teams, amended pricing strategies, or more comprehensive client feedback and listening initiatives. Whether in large or small organizations, client service innovation has proven itself a critical growth lever, and law firm executives play key roles in establishing focus, accountability, and quantifiable measurables to engineer success. This breakout highlights agile behaviors at prominent firms known for their outstanding client service commitment. What lesson(s) have recent events provided in our new economic reality?
Sameena Kluck, Strategic Account Executive, LawGeex
Paul Boken, Chief Operating Officer, Dykema Gossett PLLC
Amanda M. Bruno, Chief Business Development Officer, Morgan, Lewis & Bockius, LLP
James A. Durham, Chief Client Service Officer, Shipman & Goodwin LLP
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Please consider accessing other webinars within this series:
Hidden Paths: Reevaluating Firm Practice Matrices in the Current Market
A Fell Clutch of Circumstance: Navigating the New Risk Environment