The 2019 Emerging Legal Technology Forum Leading a Digital Transformation

Event Details

Oct 10, 2019

8:00 AM - 5:00 PM

Toronto, ON

$395 USD

Register Now

For questions about this event, please call 1-800-308-1700

The Thomson Reuters Legal Executive Institute, in partnership with Law Made, is pleased to present the 2019 Emerging Legal Technology Forum on October 10, 2019 in downtown Toronto. Set amidst Toronto’s vibrant technology scene, this marquee forum brings together some of the world’s top industry change leaders and practitioners for a series of interactive and provocative sessions around the ongoing (r)evolution in legal services.

Registration now open!

Interested parties may inquire at or 1-800-308-1700 for sponsorship and speaking opportunities.

Sign up today and receive 15% off registration with an early bird discount! Enter code ELT1915 at online check-out. Offer expires July 31, 2019.

Special Offers

Group discounts available. Call 1-800-308-1700 for details.

Why You Should Attend

  • Engage top legal industry professionals and leaders on new and future technology trends impacting law practice.
  • Network with colleagues and exchange ideas through interactive conversations.
  • Gain valuable and digestible insight for application at your firm.

    Who Should Attend

  • Legal Practitioners
  • Law Firm COOs
  • Law Firm CIOs
  • Law Firm Knowledge Management Professionals
  • Law Firm Innovation Leads
  • Law Firm Business Development Leads
  • Corporate Counsel
  • Legal Technology Consultants
  • Legal Change Consultants
  • Event Details

    Thursday, Oct 10

    8:00 AM
    Registration & Breakfast
    9:00 AM
    Opening Remarks
    9:15 AM
    Going Digital: Where Culture Meets Strategy

    Every business leader understands that life in the digital era pivots upon organizational flexibility, adaptability and a healthy tolerance for risk. Indeed, thanks to a new generation of consumers and the ever-omnipotent specter of social media, the pace and face of modern business has proven nothing if not frenetic. This opening session argues that reimagining one’s business through the lens of digitization is merely the first in a series of inextricably linked processes critical to organizational success. What measures must modern business executives take to align organizational culture, professional development, client service and operations around a dynamic digital strategy?

    Karen Wiltgen, Principal, RSM US LLP

    Robert Garmaise, Chief Innovation Officer, Fasken Martineau DuMoulin LLP
    Edward Macnamara, Chief Technology Officer, Arent Fox LLP
    Isabel Parker, Chief Legal Innovation Officer, Freshfields Bruckhaus Deringer LLP

    10:15 AM
    10:30 AM
    Central Intelligence: Platform Interoperability Across the Legal Profession

    The ability of “smart” technology to connect devices holds fantastic connotations for legal services. Consider how, in the current market, many law firms and corporates leverage disparate technologies for routine matters in the business of law. In theory, such thinking is healthy and reflective of legal technology’s diverse, crescendoing wave. But in a climate where cost pressures continue to mount, could a more streamlined approach be in order? This discussion examines the growing imperative for centralizing enterprise technology within a single interoperable platform. What considerations should business executives prioritize when designing a formal strategy? How are concerns surrounding privacy, security or data governance being addressed throughout the transformation process?

    Zena Applebaum, Director, Professional Firm & Corporate Segments, Thomson Reuters Canada & Sessional Instructor, University of Toronto Faculty of Information

    11:30 AM
    11:45 AM
    Breakout #1: Mercury Rising: Understanding Digital Economics (Breakout)

    Disaggregation has long been a part of the modern legal services market. From the rise and establishment of alternative legal service providers to the increased frequency of more work moving in-house, traditional legal services models are rapidly vanishing under the auspices of value and efficiency. Digitization adds yet another element to the equation. Consider, as a recent McKinsey study observed, how digital competition “shrinks value” in the market, such that “customers win, and companies lose,” while certain products and services grow obsolete. Travel agents, GPS devices, cameras, and taxis are examples of products or services seemingly outmoded by rampant digital disruption. This presentation explores the economic impact of digitization across industries. Our faculty will address how and why certain sectors remain acutely vulnerable to disaggregation, as well as why many digital strategies fail despite the best of intentions.

    Breakout #2: Building to Scale: Designing a Bespoke People Strategy (Breakout)

    As capabilities around data and technology continue to mature, the need to onboard more specialized skill sets remains a key priority for legal employers. The way ex-Yahoo! CEO Marissa Mayer saw it, “In technology, it’s about the people—getting the best people, retaining them, nurturing a creative environment, and helping to find a way to innovate.” Based on recent hiring trends, law firm and corporate employers would agree. Yet, for all the fervor with which legal employers have sought to recruit new talent, the early ROI—at least for some—has been largely underwhelming. This conversation addresses a fundamental challenge of how to map one’s people strategy to scale. When it comes to the infusion of new hires, job roles or departments, have legal employers done enough to succeed?

    Rich Batchelor, President, Capillary Consulting Inc.
    Ginni ChenDWTSurge Program Manager, Davis Wright Tremaine LLP
    Stuart Wood, Chief Executive Officer, Caravel Law

    12:45 PM
    Networking Luncheon
    1:45 PM
    Breakout #1: Selling Digital Change (Breakout)

    Change, no matter how “good” or incremental, is never easy, especially in today’s digital marketplace. When deploying a digital strategy, many business leaders overlook the importance of articulating, whether internally and externally, not simply how the organization will be transformed, but also why a certain decision was made, and when the end user or customer impact will be felt. Digitization is transformation. But without a formal communications plan to establish and maintain expectations, resistance—if not rejection—seems inevitable. This conversation offers best practices on effectively selling transformation across the enterprise.

    Amar Joshi, Management Consultant, RSM Canada

    Breakout #2: An Agile Federation: Building a Bespoke Partner Ecosystem (Breakout)

    Business partnerships play a crucial role in driving digital change. Without a formal ecosystem of external vendors, consultants, or internal champions, business executives face an uphill climb in bringing their vision to life. This session delivers impactful solutions on how to identify, cultivate, and align one’s strategy with the right constellation of partners. In addition to addressing the rules of third party engagement, our faculty will opine on how best to manage up, down and sideways in order to foster support, manage resistance, fail fast, and maintain success.

    2:45 PM
    Afternoon Break
    3:00 PM
    A New Hope: Digitizing the Customer Experience

    If Amazon, Netflix, Uber and Facebook have proven one thing, it is that disrupting consumer behaviors can be highly lucrative. According to Harvard Business School Professor Thales S. Teixeira, each of the aforementioned companies created a short cut—in effect, reset the value proposition—for consumers across heretofore moribund (if monopolized) industries: retail, entertainment, transportation and media. Each company recognized how technology could deliver a more efficient and bespoke customer experience in the age of information. Will the legal profession follow suit? This closing conversation offers a spirited inquiry around reimagining customer experience through technology. How can law firms transform legal service delivery vis-à-vis technology as a scalable asset?

    Michael Dov Nogroski, Director of Practice Innovation, Chapman and Cutler LLP
    Judith McKay, Chief Client and Innovation Officer, McCarthy Tetrault LLP
    Jason Moyse, Co-Founder & Principal, Law Made Inc.

    4:00 PM
    Closing Remarks & Networking Reception

    Please join us as we wrap up the day’s proceedings with drinks and canapés.


    The Arcadian Loft

    401 Bay Street (Simpson Tower, Floor 8)
    Toronto, ON ONM5H 2Y4

    Thomson Reuters has arranged a hotel room block for the nights of 9-11 October 2019 at One King West Hotel & Residence, located within close proximity to our conference venue.

    Our negotiated room rate is $369/night CAD, plus taxes. Complimentary WiFi is included.

    Hotel Address
    One King West Hotel & Residence
    1 King Street West
    Toronto, ON M5H 1A1

    Registration Instructions
    Attendees may call the hotel directly at 416.548.8100 to reserve their room or email and mention the “Thomson Reuters Corporate Room Block” or Group Code 191009THOM.

    Please be advised, our reservation cut off date is Monday, September 9, 2019.

    More Info

    Sponsors of This Event